Our phone lines are open from 9am to 9pm, seven days a week
For detailed enquiries, please call:
Ticket Hotline - 0844 338 8000
To book tickets or for information on concerts and public exhibitions
Disabled Bookings - 0844 581 0700
To book tickets if you require a wheelchair space or have any other specific requirements
Customer Services - 0844 581 0777
For any queries about existing bookings
Group Bookings - 0800 358 0058 or groups@theticketfactory.com
(Please note our Group Bookings department are open between 9am and 5pm Monday to Friday)
Group bookings are usually for 10 or more tickets, please check each event
Technical Support - 0844 581 0757
If you have any problems booking on this website
Minicom Users - 0121 767 3951
To email your enquiry contact customerservices@theticketfactory.com
We try to deal with all queries within 48 hours of receipt.
PLEASE NOTE: In the interests of safety, card details should not be quoted as emails are not a secure form of communication.