Gift Vouchers
October 2021
These terms and conditions apply to the purchases of The Ticket Factory gift vouchers. These terms and conditions do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights contact Citizens Advice (www.adviceguide.org.uk).
Please read these terms carefully before you submit your order for gift vouchers. These terms tell you who we are, how we will provide the gift vouchers to you, how you and we end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
The Ticket Factory gift vouchers are issued by The Ticket Factory, a trading name of The National Exhibition Centre Limited (company number 979395) Registered Office: Birmingham B40 1NT UK. Any reference in these terms to us/we/our shall mean The Ticket Factory.
Our acceptance of your order for vouchers will take place when we email you to accept it, at which point a contract will come into existence between you and us.
Vouchers are redeemable against goods or services being offered for sale through The Ticket Factory and are valid for a period of two years from the date printed on the voucher. It is not possible to redeem vouchers for goods or services purchased via our partner sites. When you redeem your voucher for goods or services, such redemption will be subject to specific terms and conditions which may apply to such goods and/or services.
Vouchers
Vouchers are supplied in GBP sterling and can be purchased subject to a minimum value of £10.00. Vouchers cannot be redeemed or exchanged for cash.
The total amount you will pay for your vouchers will be shown in your order summary before you place your order.
Payment must be made by credit or debit card. We accept all major credit and debit cards (including Visa, and MasterCard). Payment is taken in full at the time you place your order.
Receiving your vouchers
Your vouchers will be sent to the email address as specified at the time of ordering.
If you have not received your email containing the vouchers after three (3) working days of placing the order, please contact us. Please check the contents of your emailed voucher immediately upon receipt. Any discrepancies must be notified to us immediately by telephoning 0344 338 8000. Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and may count towards any inclusive minutes in the same way as 01 and 02 calls.
These charges apply to calls from any type of line including mobile, BT, other fixed line or payphone.
The Ticket Factory cannot be held responsible for any discrepancies not notified to us within three (3) days of delivery.
Taking care of your vouchers
The vouchers will be your responsibility from the time we deliver the vouchers to the email address you gave us.
Please ensure that you keep a record of the email containing the vouchers.
Redeeming your vouchers
You can redeem your vouchers online by selecting the “Pay with Gift Voucher” option on the payment page or by calling The Ticket Factory on 0344 338 8000. Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and may count towards any inclusive minutes in the same way as 01 and 02 calls.
These charges apply to calls from any type of line including mobile, BT, other fixed line or payphone. Please ensure you have details of your voucher number and the redemption number as printed on your voucher as you will need the information in order to use your vouchers.
Please note that it is not possible to redeem gift vouchers when purchasing tickets via our partner sites.
Refund
Our responsibility for loss or damage suffered by you
If we fail to comply with these terms, we shall only be liable to you up to the price you paid for the vouchers giving rise to your claim. We are only responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
Nothing in these terms excludes or limits in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.
We only provide gift vouchers to consumers for personal use. If you use the site for any commercial, business or resale purposes, we will not be liable to you for any commercial or business losses such as loss of profit, loss of business, business interruption or loss of business opportunity.
We will only use your personal information as set out in our privacy policy at https://www.theticketfactory.com/tickets/privacy-policy/.
Governing Law
These terms are governed by English law and you can bring legal proceedings in respect of the vouchers in the English courts.