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    The Ticket Factory is Powered by AXS

     

     

    Tickets AXS App Accessible Tickets Can't make it?

     

    The Ticket Factory is now Powered by AXS!

    1st September 2024

     

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    Recently named Ticketing Business of the Year, AXS are a globally recognised leader in the ticketing industry, owned by Anschutz Entertainment Group (AEG), one of the world's largest presenters of live music and entertainment events.

    They are the award-winning official ticketing partner of many venues across the UK, including The O2, BST Hyde Park, Dreamland Margate, and OVO Arena Wembley.

    Already Got Tickets?

    Q: Already got your tickets?
    A: You don’t need to do anything; they’ll still get you into the show!
    Q: Already ordered tickets but haven’t received them yet?
    A: You don’t need to do anything. You’ll receive your tickets within two weeks of the show date.
    Q: Already ordered tickets and selected “Mobile – Delayed Delivery”?
    A: Your tickets will be delivered via the AXS App. You’ll receive an email from the venue within two weeks of your show date with instructions on how to access your tickets.
    Need Help? Visit AXS Support

    Download the AXS App

    To save time when buying tickets for new events, we strongly recommend you register for an AXS account and download the AXS App.

    AXS brings with them their award-winning AXS Mobile ID digital ticketing system, with tickets assigned directly to fans attending. AXS Mobile ID allows you to manage your tickets digitally, with the option of transferring them easily amongst your party right up until the start of the show.

    Download the AXS App

    Looking for accessible tickets?

    AXS, much like The Ticket Factory, are partnered with Nimbus Disability. If you are registered with Nimbus and have an Access Card, you'll be able to use that when purchasing tickets through AXS to unlock accessible seating that matches your requirements.

    Events with accessible and companion tickets can be purchased on AXS.com, if available, by clicking on the "Buy Tickets" button under Accessible Tickets on the event page.

    For more information on buying accessible seating via AXS, check out their help page

    AXS Accessible Tickets

    Can no longer attend the show?

    AXS has made it easy to sell tickets you can no longer use through AXS Official Resale right within the app. This provides the option to resell tickets at face value with a cap of no more than 10% above the price paid by fans. This helps prevent ticket touting and helps combat illegal counterfeiting of paper tickets.

    For step-by-step help and information on AXS, and what your AXS Mobile ID ticket can do for you, please head to their comprehensive FAQ page

    AXS FAQs